Farm Host

Sprung from the site of a fallow tree nursery, Wildflower Farms, Auberge Collection is a 140-acre retreat in New York’s Hudson Valley, just 90 minutes from New York City. Anchored by its namesake farm with orchards, heirloom gardens, and animals, the retreat offers immersive seasonal experiences like foraging walks, cooking workshops, and healing sessions. A three-mile walking trail links 65 stand-alone cabins, cottages, and suites with the Movement Studio and Maplehouse, a lofty barn home to a dynamic cooking school. Join our team as a Farm Host where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service skills and attention to detail will create a memorable and positive experience, ensuring our guests feel valued from check-in to check-out.
Prepare guest documentation including itineraries, welcome letters, and waivers to facilitate smooth check-in/out processes
Answer and direct phone calls according to company protocols
Document guest preferences in the Opera system and communicate them to relevant departments
Guide guests around the property and arrange on-site transportation when needed
Address guest complaints promptly and professionally
Process billing accurately following Front Desk procedures
Document irregularities in the departmental logbook and alert management as appropriate
Serve as a property ambassador by providing information about reservations, amenities, loca