AN ICON EVOLVED Honoring a celebrated legacy while shaping a bold new global chapter. In every location, Delano nurtures a refined spirit of community, welcoming the world’s most curious, creative and well-traveled. JOB OVERVIEW:
Under the guidance of the Restaurant Manager, the Lead Server is responsible for supervising the front-of-house service team, ensuring the delivery of exceptional guest service and smooth daily operations within the restaurant. The Head Server leads by example, maintains brand standards, and fosters a positive team environment focused on hospitality excellence. This role also collaborates closely with other departments to ensure seamless guest experiences and operational efficiency.
YOUR KEY RESPONSIBILITIES:
• Lead and manage the front -of-house service team to deliver exceptional guest service and ensure smooth daily restaurant operations.
• Maintain the highest standards of hospitality and ensure consistency with brand and restaurant service standards.
• Oversee scheduling, training, and performance management of servers to develop a skilled and motivated team.
• Collaborate closely with kitchen and management teams to coordinate service flow and resolve any guest issues promptly and effectively.
• Monitor guest feedback related to dining service and implement strategies for continuous improvement.
• Support revenue management initiatives by maximizing table turnover and upselling menu and beverage items.
• Ensure full compliance with health, safe