Host - Plaza

About the job

TITLE: Host/Hostess REPORTS TO: Floor / Hospitality Manager SUMMARY Responsible for courteously greeting and escorting guests to tables and assisting in seating, in a manner that exceeds the guests’ expectations. Maintains organization, cleanliness and sanitation of the host/wait areas and equipment. ESSENTIAL FUNCTIONS • Sincerely and professionally greets and welcomes guests. • Maintains a professional presence at the restaurant’s entrance at all times. • Greets guests, escorts them to tables and provides menus. • Graciously manages the waiting lines and efficiently seats the guests. • Manages the seating flow of the dining room, including seating large parties. • Genuinely thanks the guests as they leave the restaurant. • Answers phones in a professional manner. • Knows store information (hours of operation, phone numbers, managers, location). • Knows the menu information and daily specials. • Understands the wait procedures and reservation policies. • Completes pre-shift set-up, running duties, and post shift closing duties. • Assists other team members in completing their assigned duties and tasks. • Cheerfully accommodates the needs and requests of any guest. • Responsible for the complete set-up, stocking and service of the host/hostess station and entrance. • Continuously maintains a neat, clean, organized, safe and comfortable environment for our guests. • Maintains and strictly abides by sanitation/health regulations. • Adheres to appearance and uniform standards. •