Located on the sun-drenched Kohala Coast, on sacred land marked by royal fishponds, natural lava plains, lush tropical gardens, and alluring beaches, Mauna Lani – meaning “mountain reaching heaven” – is an inspiring spiritual haven, defining a new era of experiential luxury on the Island of Hawaii. A resort for the generations, with contemporary guest rooms, suites, and private residences, CanoeHouse oceanfront dining, three distinct pools, a signature spa and wellness haven, and Kainalu Ocean Sports program, set the tone for transformational experiences and enriching cultural immersion.
For more information: auberge.com/mauna-lani Follow Mauna Lani on Facebook and Instagram @MaunaLaniAuberge The base salary range for this position is $80K - $90K Oversee and influence the service and culture of our Pool & Beach operations. As a passionate, creative, and energetic leader, ensure an excellent guest experience by directing, implementing, and maintaining service standards and motivating and guiding members of the team.
Plan and execute all aspects of service delivery and oversee day-to-day operations.
Ensure high standards are maintained by providing the team with ongoing training, coaching, and guidance.
Monitor and assess quality, service, and guest satisfaction trends and make adjustments accordingly.
Initiate and implement marketing strategies and up-selling techniques to promote satisfaction and maximize overall revenue.
Maintain and champion the Auberge Resorts Collection c