Lead Host

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:
EAT authentic Italian food at our restaurants, cafés and to-go counters
SHOP a selection of high-quality Italian, local and homemade products
LEARN through our classes and our team’s product knowledge A Senior Host is the first and last point of contact with guests at a restaurant and is responsible for greeting, seating and saying goodbye to guests as well as maintaining the flow of the restaurant during service. A Senior Host diligently and efficiently manages seating in Eataly’s restaurants. Reports to the Restaurant Floor Manager.
Train all new host hires, including floor plan/table numbers, OpenTable features (timeline, booking reservations), guest interactions, and hospitality standards.
Allocate time to check voicemails and return calls to confirm reservations; forward event inquiries to the Events Team and escalate guest recovery issues to management as needed.
Assist with responding to Guest Relations emails.
Maintain menu inventory to reduce paper waste; print menus as needed.
Support the overall appearance of the restaurant by ensuring details are maintained (e.g., flowers on tables, candles lit, pillows fluffed and arranged, feminine hygiene baskets in restrooms stocked, etc.).
Assist management with checking in private events and ensuring spaces are pr