The Assistant General Manager of Overlook Lounge is responsible for supporting the overall leadership, financial performance, and daily operation of Wynn Las Vegas' luxury cocktail lounge experience. This role partners closely with the General Manager to oversee service execution, guest engagement, team development, operational standards, and profitability while ensuring every guest receives the exceptional hospitality synonymous with the Wynn brand.
The Assistant General Manager serves as a visible leader, coaching and developing managers and front-line team members, driving operational excellence, and maintaining the highest standards of Forbes Five-Star service, beverage quality, cleanliness, safety, and compliance. The position requires a highly engaging hospitality professional who can balance strategic leadership with active floor presence in a fast-paced, luxury environment.
Essential Duties and Responsibilities
Leadership & Team Development
Assist the General Manager in directing all aspects of lounge operations, ensuring alignment with Wynn Las Vegas service standards and business objectives.
Lead, motivate, coach, and develop managers, supervisors, and hourly team members to create a culture of excellence, accountability, and guest-centric service.
Conduct performance discussions, deliver meaningful coaching, and support succession planning initiatives.
Foster a positive, inclusive, and high-performing work environment focused on engagement and retention.
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