Assistant Manager

About the job

The Assistant Manager - Spa Operations partners with the Operations Manager to oversee the refined daily operations of our world-class spa while upholding the distinguished Wynn Las Vegas standards of excellence. This position provides visionary leadership to cultivate an exceptional team culture and deliver unparalleled guest experiences, while serving as Spa Manager on Duty during designated shifts.
Key Responsibilities
Embody and uphold Wynn and Forbes Five-Star service standards with every guest interaction and team engagement; anticipate and exceed expectations to ensure exceptional satisfaction.
Lead by example, inspiring Spa Leads and team members through exemplary guest relations and professional conduct while maintaining adherence to all company and departmental protocols.
Serve as Spa Manager on Duty, orchestrating daily guest and team requests with composure and refined communication, escalating complex matters to leadership with discretion and professionalism.
Cultivate, mentor, and develop hourly leads and team members through comprehensive performance evaluations, specialized training, and strategic engagement to foster professional excellence and career advancement.
Oversee labor operations with precision, including payroll administration, vacation scheduling, benefits management, and maintenance of all required licenses and credentials.
Direct hourly recruitment initiatives; identify and attract exceptional talent to strengthen our distinguished service cultur